Shipping and Delivery Policy

This Shipping and Delivery Policy explains how we process, ship, and deliver orders placed on www.originandorganic.com.

Service areas and coverage

  • For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.
  • For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.

Order processing time

  • Orders are generally processed within 1–7 business days after payment confirmation.
  • Orders placed on Sundays or public holidays are processed the next working day.

Estimated delivery timelines

  • Within Tamil Nadu (major cities): 2–4 working days.
  • Other Indian states (non remote): 3–7 working days.
  • Remote areas may take longer depending on courier coverage and access.

Shipping charges

  • Shipping charges calculated by order value, weight, and delivery pin code are displayed at checkout.
  • Free shipping may be offered for orders above a specified value; such offers will be shown on the site.

Order tracking

  • You will receive tracking details by email/SMS once the order ships. You may also track orders via "My Orders" or "Track Order" on the website.

Packaging and quality

  • We use food safe and, where possible, eco friendly packaging to protect product quality. If a package is damaged or tampered with, refuse delivery or report to us within 12–24 hours with photos.

Failed / undeliverable shipments

  • If delivery fails due to incorrect address, unavailability, or repeated failed attempts, the shipment may be returned. We will contact you to confirm address for reshipment; additional shipping charges may apply. If reshipment is not possible, partial refunds may be processed after deducting shipping/handling charges.

Support for shipping issues

  • Email originandorganic@gmail.com or call customer care at 9940945167. Address for returns or communication: Origin and Organic, No. 237, Flat No. GA, Alagendran Plaza Apartments, Vasuki Nagar 3rd Street, Valluvar Colony, P&T Nagar Main Road, Madurai – 625017, Tamil Nadu, India.
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