Cancellation and Refund Policy
This Cancellation and Refund Policy applies to purchases made on www.originandorganic.com.
Order cancellation
- You may request cancellation before dispatch by emailing originandorganic@gmail.com or calling customer care at 9940945167 with your Order ID.
- Once shipped, cancellations are generally not possible; please follow the return process where applicable.
Returns and refunds — packaged / non perishable products
- Eligible when item is damaged, defective, or incorrect.
- Notify us within 24–48 hours of delivery by emailing originandorganic@gmail.com with photos of the product and outer packaging.
- Product should be unused and in original, sealed packaging (where applicable).
- On approval we may arrange pickup or ask you to ship back the item. Refunds are typically processed within 7–10 working days to the original payment method or as store credit.
- No returns for change of mind or taste preference.
- Refunds/replacements only for items delivered clearly spoiled or severely damaged.
Non returnable items
- Opened or partially used products and items marked “Non Returnable” (e.g., clearance) are not eligible for return for hygiene reasons.
Refund timeline and method
- Approved refunds processed to original payment method or as store credit within 7–10 working days; bank provider delays may vary.
How to raise a request
- Email originandorganic@gmail.com or call 9940945167. Include Order ID, product name, delivery date, issue description, and photos.